All correspondence is communicated via email, if you have a question regarding an order that has already been placed you can always send an email to firstname.lastname@example.org
. We will get back to you promptly.
ORDER CONFIRMATION EMAIL
Please check your order confirmation email thoroughly. If there are any errors or changes to the order please email us immediately. Note that changes cannot be made 24 hours after the order is placed or after order is shipped. If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please email us and we will promptly correct the email address and send you a copy of your order.
POSTAGE & DELIVERY TIME
Once you have placed your order and payment has been cleared, we aim to dispatch your order within 2 to 3 weeks. Any delays will be advised via email. Goods will be sent to the address nominated by you in the order. All deliveries are made via registered post for both security and reliability. Postage and handling are charged according to the fees stipulated by Australia Post
. Multiple purchases placed under the same order will be sent in a single delivery; if the order weight is within the weight limit stated by Australia Post
for a single registered post satchel. Order weights exceeding the single registered post satchel weight limit will have to be separated and charged as multiple deliveries. Further information on delivery can found in the delivery section or the Australia Post
If you haven’t received your order within the expected timeframe, please contact us
to get a status update on your order. Delivery problems or delays are uncommon and usually come to light quickly. For prompt resolution, we will liaise with Australia Post and keep you informed of any progress. A hardcopy of the postage receipt will only be kept by us for a period of 8 weeks from the time of postage. Undelivered orders will not be honoured if we have not been informed that delivery has not been received within 8 weeks from the time of ordering. Occasionally packages are returned to us as undeliverable. When the parcel returns as an undeliverable package to us, you will need to pay for re-delivery charges.
VARIATIONS, RETURNS & CANCELLATIONS
Every order is created based on your individual specifications and enters the production queue as soon as the order is confirmed. We do not accept cancellations or returns after your payment is confirmed. We will accept returns only if there is a fault with your product or if an error has been made by us during production. We understand that in certain circumstances, design changes may be required after an order is lodged. If you contact us
within 24 hours after your order is placed, we will be able to make alterations to your original design specifications.